Return Policy

We want you to love your purchase from ADARA, but if something isn’t quite right, we’re here to help.

To start a return please return your items and include the packing slip originally sent to the following address: Adara, Unit 22, City Square Shopping Centre, Waterford, X91NN93

Return Timeframes

  • Ireland: Items must be returned to us strictly within 14 days of receiving your order

  • UK & Northern Ireland: Items must be returned to us stritcly within 18 days of receiving your order

Return Conditions

  • Items must be unworn, unwashed, and in original condition with tags attached

  • Items must be returned with original packaging

Returns that do not meet these conditions may not be accepted.

Refunds & Credits

  • Full-price items are eligible for a refund

  • Sale items are non-refundable — a store credit may be issued instead

Once your return is received and approved, refunds will be processed within 14 days, less original shipping costs.

Please note:

  • Customers are responsible for return postage costs

  • Original shipping costs (including subsidised or free shipping) will be deducted from your refund

  • We recommend using a tracked and insured service, as items remain your responsibility until received by us

Shipping Costs

Our shipping rates are subsidised to keep them affordable. In the case of returns, customers are responsible for the full cost of postage and packaging, which may exceed the amount originally charged.

Currency

Refunds are processed in the original currency paid (EUR, GBP, USD).
Please note that due to exchange rate fluctuations, the refunded amount may differ slightly from the original payment. We are not responsible for any differences caused by currency changes.

Duties & Taxes

Customers are responsible for any import duties, VAT, or customs charges.

Order Cancellations

Orders can be cancelled within 1 hour of placing your order by emailing info@adara.ie with your order number.

After this time, orders cannot be cancelled but can be returned in line with our returns policy.

Faulty or Damaged Items

We take great care in checking all items before dispatch. If you believe your item is faulty:

  • Please notify us within 7 days of receiving your order

  • If the item is a gift or the issue is not immediately apparent, faults must be reported within 30 days of receipt

Once reviewed, we will offer:

  • A replacement, where available

  • Or store credit

  • In some cases, a refund

We are unable to accept faults reported after 30 days, as wear, washing, and general use can affect garments over time.

Damaged Returns

All returned items are inspected upon arrival.

We reserve the right to refuse a refund if:

  • Items are returned worn, damaged, or altered

  • The condition does not match the reason for return

If a return is rejected:

  • We will notify you and may provide photographic evidence

  • You may request the item to be returned to you at your own cost

Click & Collect

  • Orders will be held for 14 days after notification

  • A further 7 days grace period will be given

After this:

  • Orders will be refunded minus a €10 restocking fee

If you wish to have your order posted instead, a shipping fee will apply.

Final Note

We are committed to offering high-quality pieces and excellent customer service. If you have any questions or concerns, please don’t hesitate to contact us at info@adara.ie.